Privacy Policy

Busy Bite Dental Clinic

Last updated: April 29, 2026

Busy Bite Dental Clinic respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, book an appointment, submit an enquiry, contact us, or use any of our services.

By using our website or submitting your personal information to us, you agree to the practices described in this Privacy Policy.


1. Interpretation and Definitions

For the purpose of this Privacy Policy:

Clinic, Company, We, Us, or Our refers to Busy Bite Dental Clinic.

You or User refers to the person visiting our website, booking an appointment, submitting a form, contacting us, or receiving services from Busy Bite Dental Clinic.

Website refers to the official website of Busy Bite Dental Clinic.

Services refers to our website, appointment booking, contact forms, dental consultations, dental treatments, oral health education, patient communication, and any related services we provide.

Personal Information refers to information that can identify you directly or indirectly, including your name, phone number, email address, appointment details, health information, or any other information you provide to us.

Country refers to Ghana.


2. Information We Collect

We may collect personal information from you when you:

  • Visit our website
  • Fill out a contact form
  • Book an appointment
  • Call, email, or message us
  • Use our online booking system
  • Visit the clinic for consultation or treatment
  • Submit feedback, reviews, or enquiries
  • Communicate with us through social media or third-party platforms

The information we may collect includes:

  • Full name
  • Phone number
  • Email address
  • Appointment date and time
  • Type of dental service requested
  • Message or enquiry details
  • Dental concerns or symptoms you choose to share
  • Medical or dental history where necessary for treatment
  • Payment or billing-related information
  • Insurance-related information, where applicable
  • Website usage data such as browser type, device type, pages visited, and general traffic information

We only collect information that is necessary for communication, appointment management, dental care, clinic operations, legal compliance, and service improvement.


3. How We Use Your Information

Busy Bite Dental Clinic may use your personal information to:

  • Respond to your enquiries
  • Book, confirm, reschedule, or cancel appointments
  • Provide dental consultations and treatment
  • Keep patient records
  • Contact you about your appointment or treatment plan
  • Send appointment reminders
  • Process payments, invoices, or insurance-related information
  • Improve our website and patient experience
  • Provide customer support
  • Send important clinic updates
  • Maintain safety, security, and proper clinic administration
  • Comply with legal, regulatory, or professional obligations

We do not sell your personal information.


4. Dental and Health Information

Because Busy Bite Dental Clinic provides dental services, we may collect health-related information that you voluntarily provide or that is necessary for your consultation or treatment.

This may include:

  • Dental symptoms
  • Previous dental treatment
  • Allergies
  • Medications
  • Medical conditions
  • Pregnancy status where relevant
  • X-rays, scans, photographs, or clinical notes
  • Treatment plans and procedure records

Health-related information is treated with care and used only for dental assessment, treatment planning, patient care, record keeping, and related clinic purposes.


5. Appointment Forms and Online Booking

Our website may include contact forms, appointment forms, or third-party booking links.

When you submit an appointment request, we may collect your name, phone number, preferred service, preferred appointment time, and any message you provide.

Submitting an online form does not automatically confirm your appointment. We may contact you by phone, email, WhatsApp, or another approved communication channel to confirm your booking.

If you use a third-party booking platform, your information may also be processed according to that third-party platform’s privacy policy and terms.


6. Communication With You

We may contact you through:

  • Phone calls
  • SMS
  • WhatsApp
  • Email
  • Website form responses
  • Social media messages
  • Third-party booking platforms

We may contact you for appointment confirmations, reminders, treatment follow-ups, service enquiries, clinic updates, or other communication related to your care.

You may ask us to stop sending non-essential promotional messages at any time.


7. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience, analyze website traffic, remember user preferences, and support website functionality.

Cookies are small files stored on your device when you visit a website.

We may use cookies to:

  • Understand how visitors use our website
  • Improve website performance
  • Support appointment forms and website features
  • Remember certain user preferences
  • Measure marketing or advertising performance

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.


8. Sharing Your Information

Busy Bite Dental Clinic may share your personal information only where necessary and appropriate.

We may share information with:

  • Dentists and clinic staff involved in your care
  • Authorized administrative staff
  • Laboratory partners where dental lab work is required
  • Insurance providers, where applicable
  • Payment processors, where applicable
  • Appointment booking platforms, where applicable
  • Website hosting or IT service providers
  • Regulatory bodies, where required by law
  • Legal advisers, where necessary
  • Emergency healthcare providers, where required for your safety

We only share information that is necessary for the purpose involved.

We do not sell, rent, or trade your personal information to third parties.


9. Third-Party Services and External Links

Our website may contain links to third-party websites, booking platforms, Google Maps, social media pages, payment platforms, or other external services.

These third-party services are not owned or controlled by Busy Bite Dental Clinic.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms.

We encourage you to read the privacy policies of any third-party platform you visit or use.


10. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These steps may include administrative, technical, and physical safeguards.

However, no method of electronic storage, online transmission, or internet communication is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.


11. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

We may retain information for:

  • Patient care and treatment records
  • Appointment history
  • Legal and regulatory requirements
  • Accounting and billing records
  • Insurance claims or related documentation
  • Dispute resolution
  • Clinic administration

When your information is no longer needed, we will take reasonable steps to securely delete, anonymize, or archive it where appropriate.


12. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to update your contact details
  • Withdraw consent where processing is based on consent
  • Ask how your information is being used
  • Request deletion of certain personal information, where legally permitted
  • Object to certain uses of your information
  • Lodge a complaint with the appropriate data protection authority

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.


13. Children’s Privacy

Busy Bite Dental Clinic may provide dental services to children or minors.

Where a child or minor receives dental care, personal information may be collected from or with the consent of a parent, guardian, or legally authorized representative.

Parents or guardians are responsible for providing accurate information for minors under their care.

We do not knowingly collect personal information from children through the website without appropriate parental or guardian involvement.


14. Patient Responsibility

You are responsible for ensuring that the information you provide to us is accurate, complete, and up to date.

This includes your contact details, medical history, dental history, medication use, allergies, pregnancy status where relevant, and any other information that may affect your dental care.

Busy Bite Dental Clinic will not be responsible for issues caused by false, incomplete, outdated, or misleading information provided by a patient or website user.


15. Marketing and Promotional Communication

With your consent or where permitted by law, we may send you information about clinic updates, dental care tips, promotions, offers, or new services.

You may opt out of promotional messages at any time by contacting us or following the unsubscribe instructions where available.

Even if you opt out of promotional communication, we may still contact you for important service-related messages, such as appointment reminders, treatment follow-ups, billing, or urgent clinic updates.


16. Testimonials, Reviews, and Images

If you submit a testimonial, review, photo, video, or feedback to Busy Bite Dental Clinic, we may request your permission before using it for marketing, website, or social media purposes.

We will not intentionally publish patient images, treatment photos, or identifiable patient information for marketing purposes without appropriate consent.

Patient treatment images, where used, may be anonymized or used only with permission.


17. Legal Compliance

Busy Bite Dental Clinic may disclose personal information where required to do so by law, regulation, court order, professional obligation, or government authority.

We may also disclose information where necessary to protect our legal rights, prevent fraud, respond to safety concerns, or protect the rights and safety of patients, staff, or the public.


18. International Users

Busy Bite Dental Clinic operates in Ghana.

If you access our website from outside Ghana, you understand that your information may be processed in Ghana or by service providers that support our website and communication systems.

By using our website or submitting your information, you consent to the processing of your information in accordance with this Privacy Policy.


19. Updates to This Privacy Policy

Busy Bite Dental Clinic may update this Privacy Policy from time to time.

Any changes will be posted on this page with a new “Last updated” date.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.


20. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact Busy Bite Dental Clinic through:

Clinic Name: Busy Bite Dental Clinic
Location: Okplonglo Street, Accra
Phone: 054 012 2206
Email: busybitesdental@gmail.com
Opening Hours: Monday–Friday: 8am–8pm; Saturday: 8am–5pm